Support
Support & Resources
Warranty, installation guidance, product specs, and parts requests — all in one place. If you’re not sure where to start, send us a message and we’ll route it to the right team.
Quick links
Choose a category below — each page tells you exactly what to include to get a faster response.
Product specs
Spec sheets & documentation
Request spec sheets, wiring details, and recommended models for your application.
View product specs →
Warranty
Coverage & claims
Learn what’s covered and how to start a warranty request with the right details.
View warranty info →
Installation guides
Setup, wiring, and best practices
Access installation resources and recommended practices for safe, reliable operation.
View installation guides →
Parts request
Get the right replacement parts
Tell us your unit model and what you need — photos help for faster identification.
Request parts →
Before you contact us
Including these details helps us respond faster and more accurately.
For technical support
- Unit model and serial number
- Symptoms / issue description
- Ambient conditions and operating state
- Any recent changes (service, parts, wiring)
- Photos or short video (if possible)
For quotes & specs
- Voltage requirements
- Horsepower/capacity range
- Application type and environment
- Timeline and lead time expectations
- Any constraints (space, noise, service access)
FAQ
Quick answers to common support questions.
How fast do you respond?
Most messages receive a response within 1 business day. For urgent issues, calling is the fastest option.
Where do I start a warranty request?
Visit the Warranty page for what to include, then submit through our Contact form with your unit model/serial and installation details.
What info do you need to identify parts?
Unit model/serial is best. A clear photo of the part and where it mounts can speed up identification significantly.
Can you provide spec sheets and wiring details?
Yes — request specs via the Product Specs page or through Contact. Include your voltage and application so we can send the correct documentation.