Support
Warranty
Warranty coverage details and how to start a claim. If you’re experiencing an issue, include your unit model/serial and symptoms so we can help quickly.
Warranty coverage overview
At Sierra we stand behind our products
Our warranty is designed to protect against manufacturing defects and help ensure long-term reliability when units are installed and operated correctly. If you’re unsure whether an issue is covered, send the details, we’ll guide you through the next step quickly and clearly.
Note: Coverage details may vary by configuration, application, and service history.
Coverage is typically affected by:
- Proper installation and wiring
- Operation within specified voltage and application limits
- No unauthorized modifications or non-approved parts
- Reasonable maintenance and service documentation
- Clear unit identification (model & serial)
Simple 3-step warranty process
We keep it straightforward, send the right details, and we’ll handle the rest.
Step 01
Submit details
Model/serial, issue description, and photos (if possible).
Step 02
We review
We confirm coverage direction and recommend the next step.
Step 03
Resolution
Guidance, replacement part path, or claim follow-through.
What to include
- Unit model and serial number
- Installation date and location
- Problem description and symptoms
- Photos/video (if available)
- Any recent service work performed
Warranty notes
This page is a high-level overview. Final coverage details may depend on the unit configuration, installation conditions, and service history.
If you’re unsure, submit the details and we’ll guide you through next steps.